Where we ship

We ship to all EU member states and to Türkiye. If your country is not offered at checkout, email info@tictac2go.com and we will tell you whether we can arrange it.

Dispatch time

Orders are picked and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). You get a confirmation email when you order, and a second email with tracking when the parcel leaves us.

Delivery estimates

Counted from the day of dispatch, not the day you order:

• Türkiye: 1–3 business days
• EU, western & central: 3–7 business days
• EU, remaining regions and islands: 5–10 business days

These are carrier estimates, not guarantees. Customs checks, weather and peak periods can add time. If your order has not arrived within 30 days of dispatch, contact us and we replace or refund it.

Shipping cost

Free standard shipping on orders over €50. Below that, shipping is calculated at checkout from your destination, and you always see the exact amount before you pay. A single pillow sits just under the threshold; a 2-pack or 3-pack always ships free.

Customs, import VAT and duties

The price you see at checkout is the price you pay. Orders within the EU are delivered duty and VAT paid: EU VAT is included in the price, and import formalities are handled by us and our customs agent before the parcel is dispatched to you.

That means nothing further is payable on delivery: no import VAT, no customs duty, and no carrier handling or clearance fee. If a carrier ever asks you for a payment before handing over a parcel, do not pay it: contact us at info@tictac2go.com and we will resolve it with them.

Orders delivered inside Türkiye are sold with Turkish VAT (KDV) included and carry no import charges.

Address accuracy

We ship to the address given at checkout, so please check it before paying, because once a parcel is dispatched we usually cannot redirect it. If a parcel returns to us because the address was wrong or nobody collected it, we refund the goods but not the outbound shipping.

Tracking and delays

Tracking can lag by a day or two, particularly in customs. If it has not moved for 7 days, email info@tictac2go.com with your order number and we will open a case with the carrier.

Damaged or missing parcels

Risk stays with us until you take physical possession of the goods. If your parcel arrives damaged, photograph the packaging and contents before discarding anything and send the photos to info@tictac2go.com. Lost or damaged parcels are replaced or refunded at no cost to you.

Multiple items

Multi-packs ship together in one parcel. If a colour is ever out of stock we contact you before dispatch rather than splitting the order without telling you.