The short version

You have 30 days from delivery to send TICTAC 2 GO back for a full refund. Separately, EU and Turkish law give you 14 days to withdraw without giving any reason, and a 2-year guarantee if something is faulty. Nothing on this page takes those rights away.

Your 14-day right of withdrawal

If you are a consumer in the European Union or in Türkiye, you may withdraw from your purchase within 14 days of the day you (or someone you nominate) physically receive the goods, without giving a reason. Where an order arrives in several shipments, the period starts when you receive the last item.

To use it, tell us before the 14 days are up. An email to info@tictac2go.com is enough. You may use the model form at the bottom of this page, but you do not have to.

This right comes from EU Directive 2011/83/EU on consumer rights and, in Türkiye, from Law no. 6502 on Consumer Protection together with the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği).

Our 30-day window

On top of the statutory 14 days we accept returns for 30 days from delivery. This is a voluntary promise offered on the same terms below, in addition to your legal rights and never instead of them.

Send back the pillow, all ten playing pieces, the pouch and the packaging. You are welcome to unpack it and try it, exactly as you would in a shop.

Condition

You may handle and inspect the product to establish its nature, characteristics and functioning. You are only liable for a reduction in value caused by handling beyond that, for instance a washed, stained, scented or visibly used pillow. In that case we may deduct a proportionate amount, and we will explain the deduction before making it.

How to return an order

1. Email info@tictac2go.com with your order number.
2. We reply within 1–2 business days with the return address and instructions.
3. Send the parcel within 14 days of telling us you are withdrawing.
4. Keep your proof of postage until the refund arrives.

Please contact us before sending anything back: unannounced parcels can be refused by the warehouse or held at customs, which only delays your refund.

Who pays for the return

We pay. Contact us and we will arrange the return at our cost.

If the product is faulty, incorrect or damaged in transit, we cover the return cost in every case, and you can claim back any reasonable postage you paid.

Refunds

We refund within 14 days of being informed of your withdrawal, using the same payment method you paid with, unless you expressly agree otherwise. There is never a fee for the refund itself.

We may withhold the refund until we have received the goods back, or until you show evidence that you have sent them, whichever comes first.

Refunds include the standard delivery charge you originally paid. If you chose a faster, more expensive option, we refund the standard amount rather than the premium. Once we issue a refund, your bank typically takes a further 3–10 business days to show it.

Returning part of a multi-pack

Multi-packs are priced as bundles. If you keep part of a 2-pack or 3-pack and return the rest, we refund the difference between what you paid and the current price of the quantity you kept, rather than a per-unit share of the bundle price.

Faulty items and the 2-year guarantee

If the product is not as described, not fit for purpose, or develops a fault, you are entitled to repair, replacement, a price reduction or a refund. In the EU this legal guarantee of conformity runs for 2 years from delivery (Directive (EU) 2019/771); in Türkiye the equivalent right under Law no. 6502 also runs for 2 years. Faults appearing in the first year are presumed to have existed at delivery unless we can show otherwise.

Our own 2-year warranty covers manufacturing defects: seams, zips, the foam core, the embroidered grid and the clip. It does not cover normal wear, damage from machine-washing the inner foam core, pets, or deliberate damage. The two run alongside each other; whichever gives you more, you get.

Email info@tictac2go.com with your order number and a photo. We sort it without asking you to pay postage.

Parcels lost or damaged in transit

Risk passes to you when you take physical possession of the goods. If a parcel we arranged is lost or arrives damaged, that is on us. Tell us and we replace or refund it.

Exceptions

The right of withdrawal does not apply to gift cards or to goods personalised to your specification. Standard TICTAC 2 GO pillows in any of the four colours are always returnable.

If we cannot agree

Talk to us first; almost everything is settled in an email. If we cannot resolve it:

• EU consumers: you may refer the dispute to the alternative dispute resolution body in your country of residence, and complain to your national consumer protection authority. (The EU's online dispute resolution platform closed on 20 July 2025 and is no longer available.)
• Consumers in Türkiye: you may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) in your district or province, or to the Consumer Court (Tüketici Mahkemesi), within the monetary limits published each year by the Ministry of Trade.

Nothing here limits your right to bring proceedings in the courts of the country where you live.

Model withdrawal form

Complete and send this only if you wish to withdraw from the contract.

To: info@tictac2go.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on: ______________________

Order number: ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature (only if notified on paper): ______________________

Date: ______________________